Privacy Policy

Data Controller Information

MysticPayload B.V. (Registration Number: 95236525) is the data controller responsible for your personal data. We are located at Stationsweg 25, 1325 VX Almere, Flevoland, Netherlands. For any privacy-related questions, you can contact us at privacy@mysticpayload.world or by phone at +31 36 231 4814.

Data We Collect

We collect and process the following types of personal data when you use our services or visit our website:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Job title, company, industry, financial goals
• Communication Data: Messages, enquiries, consultation notes, correspondence
• Technical Data: IP address, browser type, device information, website usage patterns
• Financial Information: Investment preferences, risk tolerance, financial objectives (only when relevant to our services)
• Cookie Data: Website preferences, analytics data, marketing insights (subject to your consent)

How We Use Your Information

We process your personal data for the following purposes, based on legitimate legal grounds:

• Service Delivery: To provide financial consulting, education, and advisory services (Contract performance)
• Communication: To respond to enquiries, provide support, and maintain client relationships (Contract performance & Legitimate interest)
• Legal Compliance: To comply with financial regulations, tax obligations, and legal requirements (Legal obligation)
• Business Operations: To improve our services, conduct research, and manage our business (Legitimate interest)
• Marketing: To send relevant information about our services (with your consent or legitimate interest)
• Website Analytics: To understand website usage and improve user experience (Legitimate interest or Consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party providers who assist with website hosting, email services, analytics, and business operations
• Professional Advisors: Lawyers, accountants, and other professional advisors when necessary for business purposes
• Regulatory Bodies: Financial authorities and government agencies when required by law
• Business Partners: With your explicit consent for specific collaborative services

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission. We will always inform you of such transfers and the safeguards used.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Generally, we retain client data for 7 years after the end of our business relationship to comply with legal and regulatory requirements. Website analytics data is typically retained for 26 months, while marketing data is retained until you withdraw consent. We regularly review our data retention practices and securely delete data when it is no longer needed.

Your Rights

Under GDPR and Dutch data protection law, you have the following rights regarding your personal data:

• Right of Access: Request information about how we process your data and obtain a copy
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of data processing in specific situations
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing activities that require consent

To exercise any of these rights, please contact us at privacy@mysticpayload.world. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, access controls, and staff training on data protection principles. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us using the information below:

Complaints

If you believe that we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the supervisory authority in your country of residence.